Notifying Customers
Customers are more and more interested in being kept up-to-date with regards to their jobs. With its ability to send highly customized emails in strategic places of an automated workflow, SWITCH can make this a lot easier.
| Required tools | ||
| SWITCH |  |
All flavors of SWITCH can implement this task. |
| Other tools | All tools necessary for this task are built into SWITCH; no extra tools are necessary | |
| Time savings | ||
| The ROI calculation assumes this task will be used for all jobs, and that 3 minutes are saved per processed job. | ||
More Information
Emails can be sent in any place in the workflow; they can be used to notify the customer about successfull receipt of their jobs, but also to highlight problems that need to be dealt with.
Variables and scripting (PowerSWITCH only) can be used to customize who the emails are sent to and what their subject and content is. In addition, the job that triggers an email to be sent can be attached to the sent email. This allows a preflight report with details about encountered problems to be sent back to the supplier of the job for example.
Example Flows
The following flows present examples of how jobs can be received into flows: